This Privacy Policy explains how Ruddick Contractor (“we”, “us”, “our”) collects, uses and protects personal data when you visit our website https://ruddickcontractor.com/ (the “Website”).

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

This Website is operated by RUDDICK CONTRACTORS LTD.

Registered office: 83 Broomhills, Welwyn Garden City, England, AL7 1RE
Company number: 10678480

You can contact us using the details shown on our Website.

2. Personal data we collect

We may collect the following personal data:

Information you provide

When you contact us via phone/email or an enquiry form, you may provide:

• Name
• Email address
• Phone number
• Address/postcode (if required for quoting or works)
• Details of your enquiry

Information collected automatically

When you browse the Website, we may collect:

• IP address
• Browser type/version
• Device information
• Pages visited and actions taken
• Referring source
• Cookie and tracking data

3. How we use your data

We use personal data to:

• Respond to enquiries and provide quotes
• Communicate about your request
• Deliver services (where applicable)
• Improve our website and user experience
• Measure website performance through analytics
• Keep the Website secure and prevent fraud/abuse

4. Lawful bases for processing

We rely on the following lawful bases:

• Consent – for analytics cookies/tracking (e.g., Google Analytics) where required.
• Legitimate interests – to operate, protect and improve our Website.
• Contract – if processing is required to provide services or fulfil an agreement.
• Legal obligation – for record keeping (e.g. tax/accounting where relevant).

5. Cookies (WordPress)

Our Website uses cookies and similar technologies.

WordPress may set cookies for essential website operation (for example to remember preferences or ensure functionality). If the site includes forms or embedded features, additional cookies may also be set.

You can control cookies via your browser settings. Please note disabling cookies may affect how the Website works.

6. Google Analytics

We use Google Analytics to understand how visitors use our Website, so we can improve performance and user experience.

Google Analytics may collect data such as:

• Pages visited
• Time spent on pages
• Clicks/interactions
• Approximate location (based on IP)
• Device and browser information

This data may be processed using cookies and similar tracking technologies.

Provider details

Google Analytics is provided by Google LLC.

Google may process information on servers outside the UK.

Where personal data is transferred internationally, we rely on appropriate safeguards such as recognised transfer mechanisms (including the UK GDPR’s international data transfer requirements).

7. Cookie consent

Where required, analytics cookies (including Google Analytics cookies) will only be placed after you consent using the Website cookie banner / cookie settings.

You can change or withdraw your consent at any time by adjusting your cookie preferences (where available) or through your browser cookie controls.

8. How we share your data

We do not sell personal data.

We may share data with trusted suppliers who help us operate the Website, such as:

• Website hosting provider
• WordPress maintenance/support providers
• Google (for analytics)

These suppliers are only allowed to process data in accordance with our instructions and applicable law.

9. Data retention

We keep personal data only for as long as necessary:

• Enquiries: retained for a reasonable period for business purposes
• Website analytics: retained according to Google Analytics retention settings

Where no longer required, information is deleted or anonymised.

10. Your rights

You have rights under UK GDPR including:

• Access to your data
• Correction of inaccurate data
• Deletion of data (where applicable)
• Restriction of processing
• Objection to processing
• Data portability (where applicable)
• Withdrawal of consent

To exercise your rights, please contact us via the details on our Website.

11. Security

We use reasonable technical and organisational security measures to protect personal data.

However, no website transmission is guaranteed to be fully secure.

12. Third-party links

Our Website may contain links to third-party websites (e.g. social platforms). We are not responsible for the privacy practices or content of external sites.

13. Complaints

If you’re unhappy with how we’ve handled your data, you can complain to:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

14. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.